希尔顿：顾客是企业的生命，为了保持顾客高水平的满意度，我们不断地听取评估顾客意见，在我们所在的各个国家实行公平的制度来处理顾客投诉并尊重消费者权利。
Our customers are our business. In order to maintain high levels of satisfaction we are constantly assessing the views of our customers. We operate a fair system for handling complaints and respect the rights of the consumer in the countries in which we operate.(HILTON)
马里奥特：马里奥特酒店优质服务的声誉来自马里奥特创立并长期秉承的传统，酒店简单的服务目标“食物好，服务好，价格合理。”
Marriott's reputation for superior customer service rises out of a long
tradition that started with J. Willard Marriott's simple goal for Hot
Shoppes to provide "Good Food and Good Service at a Fair Price."
•-不遗余力的为顾客着想"Do Whatever it Takes to Take Care of the Customer"
•-对顾客无微不至的关心Pay extraordinary attention to detail
•-以硬件环境为荣Take pride in their physical surroundings (Marriot)
圣丹特：圣丹特客户方针，我们酒店的效益来自我们客人的满意体制，这也是作为一个旅馆行业中最大的、最重要的体系。先进的数据、资料将会衡量出产品和服务的质量。同时也直接关系到客人对酒店的满意程度和是否会再次光临。
Cendant Guest tracking our hotels benefits from our Guest Satisfaction Tracking System, the largest such system in the lodging industry. This advanced database will measure and track key product and service attributes directly related to guest satisfaction and guest retention at your hotel.(CENDANT)
香格里拉：我们要把赢得客人忠实感作为事业发展的主要驱动力，体现在
─始终如一地为客人提供优质服务。
─在每一次同客人接触时，令客人喜出望外。
─行政管理人员与客人保持直接接触。
We will make customer loyalty a key driver of our business through
- consistency in delivery of service
- delighting our customers in every customer contact
- executives having a customer contact role.
我们的使命宣言：为客人提供物有所值的特色服务 和创新产品，令客人喜出望外。
Our Mission ：Delighting customers by providing quality and value through distinctive service and innovative products (Shangri-La)
雷迪森：雷迪森的目标是100% 的顾客满意率，如果你对某项服务不满意，请让我们知道，我们将对其进行纠正否则你可以不付款。
Our goal at Radisson is 100% guest satisfaction, if you aren’t satisfied with something, please let us know and we’ll make it right or you won’t pay.(Radisson)
海天：海天经营理念：为顾客创造价值Create value for guests;海天服务理念：海天之间一个家Hai Tian is a home away from home
